Our cancellation terms for projects + learning + development are:

50% of the total fee will be charged for cancellation/deferment within ten (10) working days of the contracted/agreed date for delivery.

100% of the total fee will be charged for cancellation/deferment within five (5) working days of the contracted/agreed date for delivery.

Our cancellation terms for coaching + mediation + diagnostic debriefing are:

50% of the hourly fee will be charged for cancellation/deferment within 24 hours of the contracted/agreed date for delivery.

Interaction is a proud member of the following procurement panels.

SON3751667 PNL2429   Management Advisory Services - Department of Finance Expires 30 September 2025

SON3674124 PNL2022   Learning and Development Services - CSIRO Expires 31 May 2026

SON4042884 PEP10   Plain English Training and Services Panel - Services Australia Expires 1 April 2027

FCS23/032 (RFT 12223 -166)   Professional Services Panel - Eurobodalla Shire Council Expires 31 October 2025

RFA3479   Learning and Development Training Suppliers - Tasmanian Government Expires 25 January 2026

If our consultants are required to travel to a location other than Canberra, we will seek your agreement to the travel costs in writing prior to making any arrangements. 

Our consultants travel economy class from Canberra to locations around Australia. Accommodation and meals are charged at non-SES rates. We also charge for taxis, bus, and airport parking costs. We will seek reimbursement by invoicing you with receipts. 

When our staff travel to conduct work, we charge a fee for unavoidable lost time for locations that are more than three-hours travel distance away. This means we will charge half a day for Tasmania and Adelaide and one-day for Western Australia, Far Northern Queensland, and Northern Territory. 

We will also charge for time lost and associated travel and accommodation expenses if our staff are affected by COVID restrictions while travelling on your behalf. This includes hotel quarantine costs or hotel costs if they are prevented from returning home or onward due to COVID restrictions. 

Unless otherwise agreed, our expectation is that Interaction clients cover the costs of venue hire + catering.

If you require any assistance with this, ICG HQ will secure a centrally located venue + catering for workshops at a cost of $500.00. This will be at cost and receipts will be included for client reimbursement.

Interaction will meet your needs and preferences. This may include face to face, virtual or a hybrid model of engagement and delivery.

Because we are Boutique + Bespoke we can work around your preferences in regards to how often participants meet, how many modules, how many workshops, how much coaching etc.? We do know what works so we can provide you with expert guidance, but it is really important that any intervention for your organisation, is realistic and is sustainable. It is important to us at Interaction that you realise a genuine and generous return on your investment, and will guide you in making the best decisions for your organisation.

At Interaction we seek to build authentic connection, curiosity and a mindset of service, with the purpose of building trust and connection with our clients.

Only rarely and we will only charge expenses with prior acknowledgement and agreement from our clients.

If you require printed resource materials for our programs or projects, we can either provide you with electronic materials for you to print or we can arrange printing at a cost to you. 

We will invoice fortnightly for work completed and expenses, for payment within 14-days. 

Payment can be made by direct debit to our bank account. Details are below. 

We also accept payment using credit card. 

Yes, Interaction has been a Registered Training Organisation (RTO) since 1998 and we are proud to share that we were recently reregistered as an RTO until 30 June 2031.

Interaction's ICG HQ Centre of Excellence exists for this exact reason!

If you need help call +61 2 6282 9111 or email icg@interactionconsulting.com.au and one of the team will be there to help.