Why Capability?
We build the skills, knowledge, behaviours, mindset and confidence of your people to realise your business goals.
Your greatest investment will always be the capability development of your organisation's employees.
By supporting them to be their best, evolve and grow, you will not only empower them but also reap the rewards of greater engagement, better conversations, improved morale and higher productivity and performance levels.
How can we help?
Program design
Program delivery
Online learning solutions
Accredited qualifications
Coaching
Capability building for teams
Labour hire
Building capability among staff – at all levels – is surely one of the most urgent challenges for today’s leaders. Whatever type of organisation you are leading – whether large or small, a government or commercial enterprise, urban-based, regional or remote, the same types of challenges typically emerge when it comes to developing (and keeping) staff:
- First, there is the challenge of identifying what, typically, is lacking in their current spectrum of skills, capabilities and attributes. How can you tell, easily and with confidence, which abilities are lacking in your staff so as to align organisational needs with employee capability?
- Second, there is the challenge of finding the right level of training. Even if the needs of your staff are similar across age-bands and seniority, nuances are going to emerge between the needs of a new entrant compared to those of the experienced executive.
- Third, how will you find and work with a training organisation that not only understands these challenges but has a strong track-record of providing answers that lead to impactful change?
How can Interaction Consulting help?
Interaction offers a suite of solutions to these and other, similar challenges. Our experience, along with our analytical tools and expertise, help us identify what it is that staff, in any given context, are lacking. Once the skills gap is identified we can then provide guidance around participant selection and cohort composition, aligning needs and potential with organisational goals and values.
We have also developed a scaffold of learning: a structured approach to training and growth ~ outlined in the following pages ~ that meets the needs of staff at different levels of their career journey, helping them to learn, grow and succeed in today’s fast-moving and competitive world. Please refer to our most requested training programs in the following pages. These are just a sample of the dozens of training programs we have delivered and they can be tailored and customised to your specific needs.
With over 30 years of experience, Interaction can help your employees flourish, reaping the rewards of greater engagement, better conversations, improved morale and higher productivity and performance. The emphasis throughout our programs is on the adult education experience: learning that is enjoyable, interactive and engaging, that taps into participants’ innate understanding of contexts and issues in their specific industry or sector, and that brings together discussions, pair-work, case studies, workshops and guest speakers along with role plays, coaching and communities of practice in an approach that guides and inspires.
Below are our most often requested training programs based on three levels, Foundation, Management and Leadership. We design a tailored solution to meet your individual needs. We consider your context and only apply solutions that will be impactful and guarantee a return on your investment. We think deeply about the participant experience and how our intervention can make a positive difference.
We mix things up with workshops, seminars, case studies, guest speakers, role play, one-on-one coaching, fun experiential learning, and multiple resources to keep it fresh and engaging. We ensure that our content is evidence-based and guided by the most contemporary neuroscientific and psychological theories. We will also ensure that you have all of the resources that are required to support effective delivery.
We can provide you with guidance regarding participant selection and cohort composition. You can choose based on need, capability gaps, performance, potential, and how well they align with the organisation's goals and values. We encourage you to embrace diversity and inclusion, making sure that everyone gets a seat at the table and is able to share their unique perspectives and experiences.
Examples
These examples illustrate how Interaction Consulting's tailored training and development programs cater to diverse organisational needs, from public sector leadership to healthcare skills enhancement and tech sector management training, fostering skill growth, mindset shifts, and impactful organisational outcomes.
Client Example 1: Leadership Development in Public Sector
Client Background: A government agency responsible for environmental conservation is undergoing a leadership transition and seeks to empower its senior management team to effectively navigate complex environmental policies and community engagement.
Interaction Consulting Approach:
- Leadership Training: Design and deliver a tailored Leadership Development Program focusing on strategic thinking, stakeholder management, and decision-making in environmental policy contexts.
- Workshops and Seminars: Conduct interactive workshops and seminars integrating case studies and guest speakers from the environmental sector to deepen understanding and foster innovative solutions.
- Diagnostics: Utilise diagnostic tools that build leadership self-awareness.
- One-on-One Coaching: Provide personalised coaching sessions to senior leaders to enhance their leadership skills, mindset, and confidence in driving sustainable environmental initiatives.
- Diversity and Inclusion: Ensure diverse representation in program participants to promote inclusive decision-making and leverage varied perspectives for holistic environmental conservation strategies.
Outcome: Through Interaction Consulting's leadership development program, the government agency equips its senior management with enhanced capabilities and a unified vision, leading to improved policy implementation, strengthened community relations, and sustainable environmental outcomes.
Client Example 3: Management Training in Technology Sector
Client Background: A tech startup experiencing rapid growth needs to equip its mid-level managers with advanced leadership and strategic management skills to sustain expansion and innovation.
Interaction Consulting Approach:
- Management Training: Design a customised Management Development Program tailored to the startup's growth trajectory, focusing on agile leadership, innovation management, and scaling strategies.
- Case Studies and Guest Speakers: Incorporate relevant case studies and industry experts as guest speakers to provide practical insights and inspire innovative thinking among participants.
- Fun Experiential Learning: Utilise interactive and engaging learning formats such as gamification and team-building activities to reinforce learning outcomes and foster collaboration.
- Resource Support: Provide comprehensive resources including toolkits, templates, and access to contemporary management literature to support ongoing skill development and application.
Outcome: Through Interaction Consulting's management training initiative, the tech startup empowers its managers to navigate challenges, drive innovation, and sustain growth in a competitive market, positioning itself as a leader in technology innovation and organisational agility.
Client Example 2: Foundation Skills Training in Healthcare Sector
Client Background: A regional hospital network aims to standardise patient care practices and enhance staff competencies across multiple facilities to improve healthcare service delivery and patient outcomes.
Interaction Consulting Approach:
- Foundation Skills Training: Develop and implement a comprehensive Foundation Skills Training Program for healthcare professionals focusing on patient safety protocols, effective communication, and clinical best practices.
- Role Play and Experiential Learning: Integrate role-playing exercises and experiential learning modules to simulate real-world healthcare scenarios and reinforce critical skills in a controlled environment.
- Coaching and Resources: Provide ongoing coaching support and access to resources such as clinical guidelines and evidence-based practices to ensure sustained learning and application.
- Participant Selection: Assist in selecting participants based on performance metrics, capability gaps, and alignment with organisational values to maximise training impact and cultivate a culture of continuous improvement.
Outcome: By partnering with Interaction Consulting, the hospital network achieves standardised care practices, increased staff confidence, and enhanced patient satisfaction, resulting in improved clinical outcomes and operational efficiencies across its facilities.
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.”
- Malcolm X, Human Rights Activist